Account
How do I create an account?
Click Login / Sign Up in the top-right, choose Create Account, and verify your email. It takes under a minute and is free forever.
Is my data safe?
Yes. We use Wordfence security, Stripe for payments, and offer optional 2FA on every account.
Can I delete my account?
Absolutely. Visit your dashboard and click ‘Delete account’, or contact support.
Bidding
Do I need an account to bid?
Yes. You must create a free account before placing your first bid.
What is an auto-bid?
Set your max bid and we automatically increase your bid by the minimum increment until you win or hit your max.
Can I cancel a bid?
All bids are binding. Please bid carefully — winning bids generate an invoice within 1 hour.
Shipping
How fast do you ship?
Most items ship within 3-5 business days via UPS Ground. Larger items may take 7-10 days via freight.
Do you ship internationally?
We currently ship within the continental US, Alaska and Hawaii.
What if my item arrives damaged?
Contact support within 14 days with photos and we’ll process a refund or replacement.
Local Pickup
Where can I pick up?
We have 8 warehouses: Dallas, Atlanta, Phoenix, Miami, Chicago, Denver, Seattle and Portland.
How long do I have to pick up?
You have 7 days from auction close. Bring your ID and order confirmation.
Is pickup free?
Yes pickup is always free and skips all shipping costs.
Payments
What payment methods are accepted?
Stripe (all major cards), PayPal, Apple Pay and Google Pay.
When is payment due?
Within 24 hours of winning. Unpaid invoices may result in account suspension.
Are there buyer fees?
A small 10% buyer’s premium is added at checkout. There are no hidden fees.
Membership & Vendors
Is there a paid membership?
We offer optional Premium ($9.99/mo) for early access, free shipping credits and member-only bins.
Can I sell on Daa BIN Store?
Yes — multivendor onboarding is open. Apply via the Contact page and we’ll get you set up.
Do you offer subscriptions?
Yes — our ‘Mystery Bin’ subscription ships a curated mystery box every month.